Shelby County FCU Mobile Application

Streamlining Banking operations with an all-inclusive lifestyle financial application

Background

Our Goal

Challenges faced by Shelby County FCU

Limited Functionality

A user-friendly interface is crucial, yet many users struggle with complex navigation and unclear instructions. This can lead to frustration and transaction errors, particularly problematic for less tech-savvy individuals.

Technical Difficulties

Users frequently report app crashes, slow transaction processing, and difficulties during software updates. These technical issues can disrupt banking activities and diminish trust in the application.

Security

Banking apps face vulnerabilities, data leakage, and the need for secure APIs and evolving WAFs. Both banks and users must prioritize cybersecurity to protect financial data.

Our Approach

Pixel Glume conducted collaborative meetings with Shelby County FCU to gather requirements and develop the application systematically, ensuring reliability through rigorous testing. Following successful testing, the app was deployed. Continuous improvement involves daily updates and maintenance to meet evolving needs and technological advancements.

Utilizing agile methodology is one of the most common frameworks. Pixel Glume has focused on the application’s speed, agility, collaboration and continual processes. Agile methodology provides more creative freedom and flexibility during the development phase.

Our Solution

The Pixel Glume team thoroughly analyzed Shelby County FCUs’ business cases and mapped each requirement into a planning document, which served as the blueprint for developing the complete solution. A unified lifestyle application helps its users to perform multiple financial operations.

Application Usability

We understand the challenges of a growing mobile user base. We focused on usability – optimizing navigation and streamlining transactions. It creates a user-friendly and easy mobile banking experience for their user.

User Feedback

We actively collect user feedback through app reviews or in-app reporting tools, allowing our developers to identify and address usability issues that might have been missed during testing.

Security

Security is one of the most crucial challenges for online banking. Shelby County FCU Mobile Application has implemented Multi-factor Authentication (MFA) and strong encryption, making it impenetrable to hackers.

Core functionalities

User Experience (UX)

App Features

Financial Wellness Features

Security

Conclusion

In collaboration with Pixel Glume, Shelby County FCU has prioritized a user-friendly experience, financial education, and personalized financial tools; Shelby County FCU has empowered its members to manage their finances confidently and achieve their financial goals. The app’s success demonstrates the power of mobile banking for credit unions that put their members first

Project Scope & Timeline

Shelby County FCU boarded Pixel Glume on this project to develop the Shelby County FCU mobile app. Below is the timeline outlining the key development phases:

Discovery & Planning (2 Months)

This phase involved extensive user research, competitor analysis, and defining the app's features and functionalities. It also involved creating a project plan and budget.

Testing (2 Months)

Rigorous testing with a representative user group identified bugs and usability issues. Based on this feedback, we refined the app to ensure optimal performance and user satisfaction.

Design & Development (Up to 6 Months)

This phase focused on designing the app's user interface (UI) and user experience (UX), ensuring a user-friendly and intuitive experience. Core functionalities like mobile deposit, budgeting tools, and financial insights were developed here.

Testing (2 Months)

Rigorous testing with a representative user group identified bugs and usability issues. Based on this feedback, we refined the app to ensure optimal performance and user satisfaction.

Design & Development (Up to 6 Months)

This phase focused on designing the app's user interface (UI) and user experience (UX), ensuring a user-friendly and intuitive experience. Core functionalities like mobile deposit, budgeting tools, and financial insights were developed here.

Feedback

A limited launch within members allowed for real-world testing and gathering further user feedback. This feedback was incorporated to address any remaining issues before a full launch.

Launch & Support

The Shelby County FCU mobile app was officially launched to all members. Ongoing maintenance, bug fixes, and feature updates were implemented based on user feedback and changing market trends

Core functionalities

User Experience (UX)

App Features

Financial Wellness Features

Security

Design

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Development

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Quality Assurance

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About Application Development

Employee

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Solution

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Database

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Tecknology

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Industry

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Conclusion

In collaboration with Pixel Glume, Shelby County FCU has prioritized a user-friendly experience, financial education, and personalized financial tools; Shelby County FCU has empowered its members to manage their finances confidently and achieve their financial goals. The app’s success demonstrates the power of mobile banking for credit unions that put their members first

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