Let's TalkInfocabs Drivers Mate Mobile Application
Streamlining Taxi Dispatch Operations for Infocabs
Background
- Infocabs approached Pixel Glume to develop a technologically advanced complete taxi booking and dispatch solution suitable for fleet operators of all sizes. The driving force behind this solution was to enable operators to offer top-notch customer service while managing their fleets efficiently.
- For this purpose, Pixel Glume created a comprehensive all-in-one system with features like booking, dispatch, fleet monitoring, invoicing and on-the-go payment management. The solution offers operators flexibility, ensuring they deliver the best customer service while keeping their operations streamlined and efficient.
Challenges Faced by Infocabs
Manual Dispatch Process
Led to inefficiencies, delays, and suboptimal route planning of fleet.
Lack of Real-Time Tracking
Customers don't get real-time updates on their taxis, pressurizing the operations team.
Driver Management
Difficulties in coordinating and managing the drivers' fleet effectively.
Customer Experience
Limited ability to provide a seamless, modern booking experience across multiple platforms.
Payment Processing
Inefficient invoicing and payment management systems.
Scalability Issues
Struggled to scale operations and integrate new technologies smoothly.
Our Approach
Pixel Glume conducted in-depth sessions with InfoCabs to understand the industry and gather requirements. Then, systematically, Pixel Glume developed the application, ensuring reliability through rigorous testing. Following successful testing, the app was deployed, accompanied by comprehensive training for dispatchers and drivers. Continuous improvement involves daily updates and maintenance to meet evolving needs and technological advancements.
Our Solution
The project team at Pixel Glume thoroughly analyzed the business case Infocabs had put forward. It mapped each requirement into a planning document, which was utilized to build the solution’s underlying architecture. A unified taxi booking and dispatch software suite was created to enhance tracking and booking performance by integrating passenger, driver, and backend administrator portal modules with essential web services. A mobile application with an easy-to-use interface was developed for passengers and drivers, with valuable features for both. The integrated features included
- Customer booking option for now and future rides
- Map integration for route optimization
- Automatic fare calculation based on the fare policy defined by the operator
- GPS integration for the driver/customer to locate/track each other
- Driver ratings by Customer for feedback
- Simplified payment process by integrating multiple payment gateways like PayPal, Stripe, and Payleven with various easy invoicing and tracking functionalities.
- An IVR (Interactive Voice Response) system was also developed to streamline operations, with features like customer-to-driver auto-connect, automatic taxi ETA response, and more.
Deliverables Included
- Documented user requirements.
- Detailed software design.
- A fully developed and tested application.
- Deployment plans.
- Staff training.
- Post-implementation support.
Implementation Highlights
Route Optimization
Integrated with map APIs to ensure efficient delivery routes tailored to traffic conditions.
Order Management Dashboard
A user-friendly tool for dispatchers to manage orders efficiently.
Real-Time Tracking
Customers can track their taxi journey in real-time, providing transparency.
Analytics and Reporting
Provides insights into delivery times, driver efficiency, and customer satisfaction.
Order Management Dashboard
A user-friendly tool for dispatchers to manage orders efficiently.
Real-Time Tracking
Customers can track their taxi journey in real-time, providing transparency.
Driver App
Enables drivers to navigate optimized routes, update delivery status, and communicate seamlessly.
Analytics and Reporting
Provides insights into delivery times, driver efficiency, and customer satisfaction.
Key Benefits of Our Implementation
Cost Savings
Optimized routes and reduced idle time saved on fuel and labour costs.
Scalability
Seamless expansion into new markets with robust application architecture.
Operational Efficiency
Streamlined order management and route planning minimized errors.
Customer Experience
Real-time order tracking provided transparency and peace of mind.
Key Takeaways
Pixel Glume delivered a state-of-the-art seamless advanced solution to Infocabs, which can be easily implemented for fleet operators, increasing efficiency and customer satisfaction. The unified software system enhanced tracking and booking performance while developing mobile applications for iOS and Android, significantly improving the user experience. Implementing a GPS-based digital odometer ensured accurate distance tracking, and the integration of versatile payment gateways like PayPal, Stripe, and Payleven simplified transactions with multi-currency support. Additionally, the IVR system streamlined communication and booking management. These enhancements collectively boosted operational efficiency, customer service, and scalability, positioning Infocabs to compete effectively in the evolving taxi industry.
About Application Development
Employee
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Solution
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Database
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Tecknology
Wearables are necessary these days, so we ensure your app is optimized and available to be utilized
Industry
Wearables are necessary these days, so we ensure your app is optimized and available to be utilized
Project Timeline
Planning and Requirements Gathering
- Meeting with stakeholders to gather requirements from InfoCabs' management, operations team and potential client focus groups.
- We analyzed existing industry processes to identify areas for improvement.
- We developed a project plan with key milestones, deliverables, and timelines.
Design and Development
- Designed UI/UX for the dispatch system application.
- Developed backend infrastructure and integrated mapping APIs for real-time tracking.
- Implemented route optimization algorithms with GPS integration
- Developed companion mobile applications for drivers and customers.
Testing and Quality Assurance
- Conducted comprehensive testing, including unit testing and user acceptance testing.
- Resolved bugs and ensured performance scalability.
Deployment and Training
- The application was deployed to InfoCabs' production environment.
- Conducted training sessions for dispatchers and drivers.
- Provided ongoing support during the initial rollout.
Post-Implementation Support
- Provided maintenance services and addressed any issues or bugs.
- Monitored system performance and user feedback.
- Implemented requested changes or updates in collaboration with InfoCabs.
Project Scope
The project aimed to develop a custom delivery and dispatch system application for Infocabs to be provided as a service to operators, enabling them to streamline operations and enhance service quality. Key objectives included:
Development of a User-Friendly Dispatch System
Replace manual dispatch methods with an automated, efficient system.
Route Optimization
Implement algorithms to minimize delivery times and optimize driver routes.
Driver Management Enhancements
Improve capabilities for order assignment, communication, and proof of delivery.
Analytics and Reporting Tools
Provide tools for performance monitoring and data-driven decision-making.
Real-Time Tracking
Integrate features for real-time tracking to provide transparency for customers and dispatchers.
